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FAQs
General
To amend or cancel an order, you should email [email protected] as soon as possible.
If the courier hasn't picked up the order yet, we'll do our best to accommodate any changes.
We offer a 100-day return policy, which means you have 100 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Our 100-day return policy applies only to purchases made directly through our website. For items bought from third-party retailers such as Amazon, Selfridges, and others, please arrange returns with them according to their specific return policies.
Our 100-day return policy applies only to purchases made directly through our website. For items bought from third-party retailers such as Amazon, Selfridges, and others, please arrange returns with them according to their specific return policies.
If the order hasn't left our warehouse, we may be able to amend it.
If you need to update your shipping address or contact information, please contact our customer service team as soon as possible after placing your order. If your package has not left our warehouse, we will make the necessary changes.
Our support team is available Monday to Friday, 10 am to 4 pm, excluding UK bank holidays.
You can reach us using the "Need Help?" link at the bottom right of any webpage and then selecting "Leave a Message".
Alternatively, you can contact us via email at [email protected]
A team member will respond within 72 hours.
Due to the gifting nature of our store, none of our orders include an invoice.
However, the email order confirmation will show the price.
If you need a VAT invoice, please reach out to our support team.
This is often due to trying to use multiple discount codes at once.
It is only possible to use one discount code per order; they can't be 'stacked'.
There is also a site-wide offer available which may be of interest: Rusty Barrel Discount
We're sorry that the item you need is currently out of stock.
To be notified when it's available again, please sign up for email alerts on the product page by clicking the "Notify when Available" button and entering your email address.
Rest assured, your email address will only be used for this purpose.
Alternatively, you can contact us via email at [email protected]
- 25ml = 0.85 fl oz
- 50ml = 1.70 fl oz
- Dash = a shaker from a bitters bottle = 1/3 bar spoon = 1/8 teaspoon = 0.6 ml
- Bar spoon = 1/2 teaspoon = 2.5 ml
- 1 teaspoon = 5 ml
- 1 tablespoon = 15 ml
- 1/4 cup = 2 fl oz = 60 ml
- 1/2 cup = 4 fl oz = 120 ml
- 3/4 cup = 6 fl oz = 180 ml
We’re very proud that many of our products are made in the UK. Others are also sourced from around the world, including Europe, China, India and the USA.
To quickly find solutions to common queries, please search our FAQs.
Our support team is available Monday to Friday, 10 am to 4 pm, excluding UK bank holidays.
You can reach us using the "Need Help?" link at the bottom right of any webpage and then selecting "Leave a Message".
Alternatively, you can contact us via email at [email protected]
A team member will respond within 72 hours.
For Royal Mail delivery issues, you can check the tracking here: Royal Mail
All emails are automated, so they should have been sent.
Please check your junk folder.
Alternatively, there might have been a mistake with the email address you provided.
You can reach us using the "Need Help?" link at the bottom right of any webpage and then selecting "Leave a Message".
Alternatively, you can contact us via email at [email protected]
We operate exclusively online, but our products are also available at Selfridges' flagship store on Oxford Street in London.
Address:
Selfridges
400 Oxford Street
London, W1A 1AB
United Kingdom
We now partner with the online marketplace Faire for trade and wholesale inquiries. You can visit our store here: https://www.faire.com/direct/rustybarrel
For larger individual orders, such as corporate purchases, feel free to email us at [email protected]
A team member will respond within 72 hours.
Shipping
Our current shipping options are shown on the checkout page.
Royal Mail collects all parcels from us around noon each weekday, so orders placed before noon will be sent the same day. Orders placed after 12 p.m., at weekends, or during UK bank holidays will be sent the next working day.
Unfortunately, we don't offer a next-day shipping service at the moment. Couriers have often let us down, leading to disappointment when expectations aren't met.
Our best service is Royal Mail 24, which, despite its name, doesn't guarantee delivery within 24 hours. However, it often does arrive the next day.
Royal Mail collects all parcels from us around noon each weekday, so orders placed before noon will be sent the same day. Orders placed after 12 p.m., at weekends, or during bank holidays will be sent the next working day.
We offer free shipping for orders over £60 within the Mainland UK.
Orders shipped outside of the UK may be subject to taxes and duties that are paid for by the customer.
Our current shipping options are shown on the checkout page.
Royal Mail collects all parcels from us around noon each weekday, so orders placed before noon will be sent the same day. Orders placed after 12 p.m., at weekends, or during UK bank holidays will be sent the next working day.
Unfortunately, we've temporarily suspended all non-UK shipments due to multiple issues with import duty and VAT due to Brexit.
However, we offer worldwide shipping via our Etsy store here: Rusty Barrel - Etsy
Alternatively, many of our items are available on Amazon, which may offer a solution.
Once your order has been placed, you will receive an order confirmation.
Then, once your order has been dispatched from our warehouse, you will receive a second email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number on our tracking page.
For Royal Mail delivery, you can also enter the tracking number here: Royal Mail
Please note that due to courier limitations beyond our control, tracking information may not be immediately available after your order is placed. The tracking number can take up to 12 hours to show in the courier's system. If you don't see any updates right away, please be patient and check back later.
If no one was home at the time of delivery, the carrier may leave the package in a safe location unless you tell us otherwise before the shipment.
Be sure to check around your home and with neighbours/building management who may have collected the package for you.
Also, please double-check the shipping address of your order to ensure it’s headed to the correct location.
Sometimes, packages may be marked as delivered but take additional time to arrive.
If you cannot locate the package, please contact the carrier.
For Royal Mail delivery issues, you can check the tracking here using the tracking number provided in your dispatch email: Royal Mail Tracking
If you still need additional assistance, please contact our support team. However, please understand that disputed deliveries are complex issues involving multiple parties that take time to resolve.
You can reach us using the "Need Help?" link at the bottom right of any webpage and then selecting "Leave a Message".
Alternatively, you can contact us via email at [email protected]
A team member will respond within 72 hours.
Cocktail Shakers
Rusty Barrel cocktail shaker sets are made of stainless steel due to its corrosion-resistant, durable and long-lasting properties. When cared for correctly, it is less likely to rust over time.
Stainless steel is also temperature-resistant, ensuring your cocktail remains chilled for longer.
Not to mention its stylish appearance: there’s no denying it looks good propped up on any bar.
Simply put, cocktail shaker sets are used to mix and chill your favourite cocktails and mocktails. Using a cocktail shaker set will ensure the perfect blend of flavours when using the staple ingredients of any signature cocktail. While using a cocktail shaker can create quite an impressive spectacle, there is also a bit of science behind why we use a shaker set to create the perfect cocktail:
To mix – the shaker is the ideal way for all the ingredients to efficiently and quickly fuse together.
To chill – adding ice to your cocktail when mixing will ensure it is at the optimum temperature when served.
To dilute – all the ingredients will be distributed evenly throughout your cocktail, leading to a perfectly balanced finish.
To aerate – shaking your cocktail allows oxygen to circulate through the drink, enhancing the overall flavour.
You can watch our training videos here: Rusty Barrel Training Videos
Unfortunately, we cannot customise cocktail sets with personalised engravings such as messages or logos.
For our UK customers, Timpson may be an option: https://www.timpson.co.uk/
We can, however, add a gift note. This can be selected on either the product or cart page.
The shaker is undoubtedly the most iconic and recognisable piece of the cocktail-making tool kit. It’s worth taking a moment to get to grips with the main differences between the two-piece and the three-piece cocktail shaker sets. This will hopefully make it a little easier when choosing yours…
The two-piece shaker
Also known as a Boston shaker, it consists of two different-sized ‘tins’, which are essentially wedged into one another. The Boston shaker is typically the professional mixologist’s go-to because of its two important features. Firstly, there’s a greater amount of space inside the shaker for the ice to move around when shaking. This also allows more oxygen to flow inside. Increased aeration creates the ideal environment for ingredients to really blend together and helps to achieve the optimum chilled temperature. Secondly, once cocktail shaking has been mastered (it will take a bit of practice), then using a two-piece shaker is quicker and more streamlined. Hence, the Boston Shaker is the preferred choice of bartenders for those busy Saturday nights!
See our video here
The three-piece shaker
Often called a Manhattan shaker, it has an in-built strainer on top, which immediately distinguishes it from the Boston shaker. The removable cap piece covering the strainer is the third component in the three-piece set. The Manhattan shaker also has two key benefits: the removable cap piece means there is no need for a separate strainer. Great if you’re tight on space (and less washing up!) Also, with the Manhattan, there is no need for you to master the forming and breaking of a seal – it basically does all the hard work for you! This makes it the more popular choice for any home bar and mixologist-in-the-making.
See our Video here
Whatever stage you’re at in your cocktail-making journey, rest assured we have the perfect shaker for you!
There are twelve classic cocktail recipes in the booklet, including Cosmopolitan, Mai Tai, Mojito, plus other favourites.
For more inspiration, please check out the following articles:
The measuring jigger offers 25ml and 50ml capacities, making it ideal for crafting your favorite cocktails.
Additionally, the cap of the Manhattan shaker doubles as a measurer with a 30ml capacity.
Using ice is essential for a tight seal when shaking cocktails. If you "dry shake" (shaking ingredients in a cocktail shaker without ice), leakage is almost inevitable. Ice helps create a better seal because the metal contracts slightly, fitting the tins more tightly together.
If you're looking for a "dry shake" (typical of a cocktail containing egg white), try running the tins under cold water before shaking them. Alternatively, experiment with a single ice cube to help form a seal without diluting the drink.
Taking good care of your cocktail-making tool kit and following the care instructions will drastically prolong the life of your cocktail shaker sets. We recommend that all items are washed with a soft cloth and not placed in a dishwasher.
This is especially important with our copper, rose gold, and gun-metal black items, as testing has shown they can fade after multiple cycles in a dishwasher. We also advise that the wooden muddler not be placed in the dishwasher.
The silver sets can be washed in the dishwasher, but it is always best to wash them with a soft cloth.
However, as with most stainless steel products, depending on the cleaning products used, mild staining or surface ‘bloom’ can occur.
If you experience this, mild-non scratching domestic cleaning creams or polishes can be used.
These usually contain calcium carbonate with surfactant additions. ‘Cif’ kitchen cream cleaner is an example of such a product.
Ensure your products are thoroughly washed with soap and water prior to use.
As always, if you face any problems, we are always here to help.
No, our cocktail shakers are not weighted.
Unweighted shakers are still highly effective and often preferred for their lighter feel, making them easier to handle while delivering excellent results.
Both types can achieve the same result—great cocktails—so it ultimately depends on your comfort and style.
Missing your cap or lid? Or any other essential parts? No worries. Get back to making cocktails in no time with our replacement parts.
Scratches on the main tin(s) are expected; there's no way to form an acceptable seal without some contact between the tins. This contact is always going to cause surface scratches. If you check out the tins in any good cocktail bar, they'll be scratched and dinted.
Naturally, our silver sets are the most resilient.
However, please feel free to contact our support team to discuss any concerns further. We're here to help.
Absolutely not! All our products are made of high-quality stainless steel, which ensures they will never rust.
However, as with most stainless steel products, depending on the cleaning products used, mild staining or surface ‘bloom’ can occur.
If you experience this, mild-non scratching domestic cleaning creams or polishes can be used.
These usually contain calcium carbonate with surfactant additions. ‘Cif’ kitchen cream cleaner is an example of such a product.
Ensure your products are thoroughly washed with soap and water prior to use.
As always, if you face any problems, we are always here to help.
The cocktail shaker can sometimes get stuck if it isn’t opened immediately after use, as the sugars from the drink can harden.
Also, if you have ‘overshaken’ your cocktail then this can cause the metal to cool too much, which can form a tight bond between the top and the bottom of the shaker. (Remember that the ideal shaking time is 8 to 10 seconds).
If this happens, place the shaker upside down under a warm tap for a few minutes. This should make it easier to loosen the lid. Also, try to twist the lid as you pull.
If this doesn’t work, gently tap the lid of the shaker against a cloth on a hard surface. This will solve the issue in the majority of cases.
To prevent the shaker lid from getting stuck, we recommend washing the cocktail shaker immediately after use with a soft cloth.
Here is a YouTube video to help explain - Rusty Barrel Stuck Lid
The cocktail shaker cap can sometimes get stuck if it isn’t opened immediately after use, as the sugars from the drink can harden.
Also, if you have ‘overshaken’ your cocktail, this can cause the metal to cool too much, forming a tight bond between the top and the bottom of the shaker. (Remember that the ideal shaking time is 8 to 10 seconds).
If this happens, place the shaker upside down under a warm tap for a few minutes. This should make it easier to loosen the cap. Also, try to twist the cap as you pull.
Klarna - Buy Now Pay Later
Klarna is an app that allows you to make purchases without payment online at selected stores. You then pay for the goods later.
Your item will ship to you straight away, and an email will be sent to you indicating when the payment is due.
You’ll have 30 days before being required to pay.
There is also the option to spread payments over several months.
When payment is due, you log in to your account and use a debit card to settle your balance. Alternatively, you can link to your bank account for automatic payments.
Unlike some credit cards, Klarna doesn’t charge interest or fees on the period between purchasing your goods and paying.
The Klarna payment option can be selected on the checkout page.